Dear Cafe Rouge,
I'm afraid our
relationship has run into difficulties and I do not think we can
weather through it. I have been fair and loyal to you, but for a long
time now you have disappointed me and I feel like enough is enough.
I want to reassure you
that this hasn't always been the case. In fact, in the beginning you,
me and my future husband were a regular little menage a tois. I have
a lot to thank you for in those fledging years, my custom growing
with the seriousness of mine and my husbands feeling for one another.
In those beginning years,it felt like I had won the lottery and
upgraded, from a boy to a man, from all-you-can-eat congealing
buffets to well presented french food. As I'm sure you know, in the
honeymoon period everything is rose tinted, a toastie is no longer a
toastie – it is a croque monsoir!
My future husband and
I, in our warm dewy glow of first real love, felt this was real
romance. French food and candlelight, how much more romantic can you
get? And in those days, the atmosphere was warm, the service was
prompt and the food was delicious. We ate through our student budget
at your branch at the Corn Exchange in Leeds, celebrating mid-term
exams and commiserating hangovers.
As my future husband
and I graduated and moved into the real world, we moved to Newcastle
and got jobs and a real disposable income for the first time in our
lives. It wasn't always plain sailing but life was very exciting. I
celebrated getting my first post-University job with a new grown up
leather handbag and a glass of wine and a bowl of goats cheese pasta
at your branch at the Metro Centre, Gateshead. When the quarter life
crises hit, was this what I wanted to be doing with my life? - I made
myself feel better with more of the same pasta and a little retail
therapy, my future husband doing the same.
Over the years,
birthday meals were had here also, as I always took up the incentive
of free wine with a meal in your birthday club.
Relationships have to
progress and mature and you were witness to that when my future
husband proposed to me outside Durham Cathedral. It was one of the
happiest moments of my life, everything felt so magical and unreal
and I felt like the luckiest girl in the world. We shared that night
with you, Cafe Rouge, as we celebrated with champagne in your branch
overlooking the river, in a candlelit nook just built for two. To
celebrate my newly grown-up status, I had duck dauphinois with green
beans and I don't think any meal could have competed at that moment.
This was to be the
pinnacle, the high point of our relationship, Cafe Rouge, before the
almighty low. Around the end of 2009, after my future husband and I
got engaged, you changed. The warm efficient atmosphere was gone
along with half of your staff and your menu it seems. My husband
likes to joke that the dip in service was a lack of morale due to the
absence of the salad de Merguez from the menu, but that's his own
personal issue we won't go into. I tried, Cafe Rouge, I really did –
but whenever I gave you the chance to impress me, you started to
disappoint me with your lack of attention and your inflexibility. You
no longer seemed romantic and new, rather rude and old-hat. My eye
started to wander to the up and coming, more pretentious and exciting
restaurants that were literally appearing on my doorstep. I felt
guilty but I told myself that dalliances were okay, if you had only
kept up your end of the bargain, then I wouldn't have been driven to
taking my pleasures elsewhere.
But still, my husband
and I always came back, hoping upon hope that we could revive our
feeling for you. After all, we have a long-standing history. You have
been witness to some of the greatest and most challenging times of my
life. We share a lot of fond memories, to just give up on you felt
like I wasn't honouring them. But there is only so much you can take
before you realise enough is enough.
Lately, there have been
two different times and places that we have shared with you, that
have made me realise that we simply aren't compatible anymore. In the
recent past, my husband and I got married and we now have a two year
old daughter. This summer, we celebrated my daughters and my dad's
girlfriends birthday with a big family meal at your branch in
Trafford Centre. I noticed, as I have on previous occasions, that
other people seem to have gone off you too, your main traffic being
those who couldn't get into Pizza Express next door. You were the
quietest restaurant in the Trafford Centre, despite being very
aesthetically pleasing. We saw this as a positive sign, less
customers usually means a more prompt service.
Not so. It seems Cafe
Rouge, that despite having one of the better children's menus out
there, you are not very child friendly. First of all, it is standard
practice to bring out a child's meal with the starters, not leave a
two-year old whining for their food for what, believe me, seems like
an eternity. The starters were slow arriving and the mains even
slower. My two-year old is quite a well behaved little girl, used to
eating out, yet even the best two year old has their limits and I
suspect that that limit will not be waiting an hour for something to
eat. Especially when that hour only brings limp sausage and chips,
half-cold. It is also not acceptable to leave a two-year old without
a drink for twenty minutes, despite parents constant reminders that
they would really like a glass of squash please. And lastly, to have
a member of staff roll their eyes because my toddler had a dairy
intolerance and did not want ice cream on their bowl of
strawberries...and then to take almost half an hour to put some
strawberries in a bowl and bring it to the table...can you see where
this is headed? Toddler meltdown and the general feeling on my part,
that this relationship we have Cafe Rouge, might be headed towards a
swift and final conclusion.
The last straw, Cafe
Rouge, was back on our home turf – the Cafe Rouge at the Metro
Centre, Gateshead. We were Christmas shopping, a rare moment without
our toddler and we decided to have one last go of it with you, your
final chance to remain a part of our lives. We noticed that you had
halved your menu again, it looked rather sparse and unappealing and
we wondered what your current business model was. It clearly wasn't
working as the other restaurants flanking you were bustling and we
were table one of three. We had a late breakfast, we thought we would
go easy on you – a Croque madame and eggs Benedict with a side of
Lyonnaise potatoes and a pastry basket. My husband was very hungry
you see and was almost drooling in anticipation. Alas, we were once
again disappointed. The pastries in the pastry basket were burnt on
one side, to the point where we were having to pick the burnt bits
off to eat them. My husband also did not get his side of lyonnaise
potatoes. I asked for them three times, each time getting more and
more insistent, until finally they arrived, over half an hour after
our breakfast had come out on the table. Everything else had been
eaten and our plates and cups had been cleared away, so the waitress
plonked them down on a completely empty table. Not once had we been
asked for a top up of drinks and the waitress was so observant that
she didn't notice that my husband had absolutely no cutlery to eat
his potatoes with. As she flounced off to somewhere unseen, we vainly
looked round to provide ourselves with cutlery, to no avail. And
there Cafe Rouge, was the sound of the death knoll on our
relationship, watching my husband stubbornly trying to eat your
greasy offering of small, cold, hard potatoes, on their own...with
his hands.
I felt I owed you an
explanation, our relationship having been so long and full of
memories and here it is. I wish you the best, a long and successful
business life, but I'm afraid that with your current attitude, you
will probably never attract loyal customers like me again.
All the best,
Christie Knox





























